Legal
Privacy policy
Flystyled is a peer-to-peer fashion rental marketplace. To run bookings, messaging, wallets, and payouts we process limited personal data. This page explains what we collect, why we need it, who processes payments, how long we keep information, and how you can exercise your rights.
1. Who we are
Flystyled operates the website and mobile products that connect renters and lenders. For privacy questions or data requests, email info@flystyled.com or use our Contact form. We aim to reply within two business days.
2. What we collect
- Account & profile — email, username, name, phone (when provided), fit and style preferences, location/delivery area, profile photo, and onboarding answers you choose to save.
- Listings & bookings — item details, photos, availability, rental dates, delivery addresses you select, booking status history, and related receipts.
- Messages — in-product chat content between renters and lenders about a rental, plus unread state for notifications.
- Payments & wallet — amounts, payment method metadata, wallet balance and transactions. Card numbers and bank details for payouts are handled by Stripe — we do not store full card PANs on Flystyled servers.
- Technical & security — authentication tokens, device/session signals needed to keep you signed in securely, and basic logs for abuse prevention and reliability.
3. How we use data
- Create and secure your account (including email OTP verification and Google sign-in).
- Power browse, recommendations, and personalised fit/style features you opted into.
- Fulfil rentals: quotes, checkout, dispatch, return, damage claims, and reviews.
- Process payments, refunds, wallet credits, and lender payouts via Stripe.
- Send transactional email (verification codes, booking updates, chat digests) and optional marketing only where you allow it in Settings.
- Comply with law, resolve disputes, and protect the marketplace from fraud.
4. Payments (Stripe)
Card charges and Connect payouts are processed by Stripe. Stripe acts as an independent payment provider under its own terms and privacy policy. Flystyled receives payment status and identifiers needed to update your booking and wallet — not your full card number.
5. Sharing
We share information with the other party to a booking only as needed (for example name, delivery timing, and messages). We use infrastructure and email providers to operate the service. We do not sell your personal data. We may disclose information if required by law or to protect users and the platform.
6. Retention
We keep account and booking records for as long as your account is active and for a reasonable period afterwards for receipts, disputes, accounting, and legal obligations. You can ask us to close an account via Contact; some records may remain where we must retain them (for example completed payment history).
7. Security
Sign-in uses server-verified credentials and API tokens. Passwords are stored with industry-standard hashing. Google sign-in verifies identity tokens on our servers. You should keep your device and email inbox secure — verification codes and reset links are single-use and expire.
8. Your choices & rights
- Update profile, addresses, and notification preferences in Settings.
- Change or set a password, or use Forgot password, from Security settings.
- Request a copy of your data, a correction, or account closure by emailing info@flystyled.com.
- For booking disputes or damage claims, use the booking detail flow first, then Contact if you still need help.
9. Children
Flystyled is intended for adults who can enter rental and payment agreements. We do not knowingly create accounts for children.
10. Changes
We may update this policy as the product evolves. Material changes will be reflected by the “Last updated” date on this page. Continued use of Flystyled after an update means you accept the revised policy.